Updated April 12, 2022
SHIPPING, RETURNS, REFUNDS & EXCHANGES
Return, Refunds & Exchanges
You may return or exchange a product or service purchased from this Website in accordance with our Return and Exchange Policy which is hereby incorporated by reference. Certain jurisdictions may provide additional statutory rights. Nothing herein is meant to limit your return or cancellation rights under applicable local law.
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept items for exchange, refund or merchandise credit within 30 days. Please contact customer service for return authorization code prior to shipping any item back to Darby Scott®. A return label will be provided and must be used in conjunction with the return authorization code. All returns must be in the original packaging, unaltered, unworn, unwashed, with all tags attached and in the same condition as when it was delivered. Returned merchandise should include the original packaging and tags as well as the sales receipt. Upon receipt of returned goods Darby Scott® reserves the right to deny credit for a return if the merchandise does not meet return policy requirements. Please note used or worn merchandise will not be accepted for refund or exchange. Refund will be issued back to the original payment method or merchandise credit only.
If you wish to return an item you have received as a gift, please contact customer service for return instructions (packaging instructions, etc.) and a return label. Securely package item and include the gift receipt with your return. A merchandise credit for use at darbyscott.com will be issued upon receipt and acceptance of your return.
Only eligible items purchased at darbyscott.com may be returned. Special orders, customized products and any other items noted as final sale or non-returnable cannot be returned for a refund or merchandise credit. Product purchased at any other location cannot be returned to darbyscott.com.
Return shipping charges may be deducted from your refund. Please allow 7 to 14 days for credit to be processed.
When an order is placed, it will be shipped to the billing address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this Website. Risk of loss and title for items purchased from this Website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged or lost shipments. Signature may be required for deliveries. Company does not guarantee any particular delivery date and is not responsible for any delays. Please note that certain leather and other animal-based products may not be shipped to certain jurisdictions and such orders will be canceled. Please see each product description for more information.
Currently we are only able to accept online orders to shipping addresses within the United States, and do not ship internationally. Please contact customer service with any inquiries regarding international purchases/shipping. To ensure the secure delivery of your order, Darby Scott does not ship orders to post office boxes. For your security please be aware that orders can only be shipped to the cardholder’s billing address (or a corporate work address if we are able to verify independently). To avoid delays to your order, please ensure that your billing address matches the address on your credit card statement and that the cardholder’s name is written as it appears on the card. Please also ensure that your contact details are filled in accurately so that we can contact you if necessary.
Enjoy complimentary ground shipping on any order over $250.00. If you want delivery sooner, please contact customer service for availability/fees. Order processing may take up to 72 hours for in stock items. Orders are processed Monday through Friday noon and all orders received after noon EST on Friday, or on Saturday, Sunday or any holiday will be processed on the next business day. Saturday, Sunday and holiday delivery is not available. A signature may be required for all shipments. All Next Day delivery orders must be placed before noon EST Monday through Friday, excluding holidays. Next Day delivery is not available for special order or engraved items.
Items ordered together may not always ship together. If your order requires more than one shipment, you will only be charged one shipping fee if applicable. Shipping charges are non-refundable.
More information on complimentary shipping:
- The price of the merchandise must meet the required amount, after any discounts or promotions, in order to receive complimentary shipping: the total amount excludes any taxes or engraving fees.
- Free-shipping promotion excludes business accounts.
- Complimentary shipping is only available for orders placed on the U.S. Website for domestic delivery.
E-Gift cards are delivered by email within the next business day after credit approval. Delivery to an incorrect or invalid email address is the responsibility of the purchaser. Our e-gift cards have no additional processing fees. Unused e-gift cards may be returned by the purchaser with a receipt and valid proof of purchase. Purchases made on weekends, holidays or after 1pm (ET) on business days will be delivered on the next business day after credit approval. E-Gift cards may not be redeemed for cash or for additional e-gift cards. Not valid on international shipments. Darby Scott is not responsible for lost or stolen e-gift cards. Treat your e-gift card purchase as you would any credit/debit card.
If an e-gift card has been lost or stolen, the unused balance may be replaced with proof of ownership. It is your responsibility to demonstrate proof of ownership with a receipt and the e-gift card number. Additional information may be required. Please contact our customer service department if you wish to purchase a custom amount or any amount larger than options listed.
Please contact us at 800-374-5631 with any questions or requests concerning our electronic gift cards.
Special or Custom Orders
Special, custom, personalized or monogrammed orders require a fifty percent (50%) NON-REFUNDABLE deposit be paid at the time the order is placed, exclusive of shipping fees and taxes. We will charge the remaining balance, plus applicable shipping and taxes, at the time your order is ready to ship. Please be aware that if an estimated delivery date is not noted when your place an order for a special, pre-sale or non-stock item, you could expect a delay of up to two months on clothing and six months on imported handbags and other times from the date your order is placed and the date the order is ready to ship.